OUR SERVICES
Our all-inclusive management service means there are no surprises, taking the day-to-day stress out of rental property ownership.
1. Expert rental appraisal
Our complimentary rental appraisals are based on current market conditions, comparable properties, and the unique features and condition of the property.
2. Healthy Homes assessment
Healthy Homes compliance is a government requirement that ensures rental properties meet minimum standards for heating, insulation, ventilation, moisture control, and draught stopping. We coordinate assessment and certification with our trusted external partners.
3. Property marketing
We provide photography and compelling marketing copy to showcase your property on TradeMe, Realestate.co.nz, Homes.co.nz, and to our own database. Premium marketing add-ons include professional photography, a featured TradeMe listing, virtual staging, and targeted social media advertising designed to achieve the best possible rental return.
4. Property viewings
Prospective tenants are personally escorted through the property by the property manager. After-hours and video viewings can be accommodated where required.
5. Detailed tenancy screening
Our advanced screening software enables a comprehensive and discreet tenant-vetting process in line with the Privacy Act and Residential Tenancies Act, to secure high-quality tenants.
6. Lease preparation and signing
We prepare custom tenancy agreements in accordance with current legislation, industry best practice and your investment goals. This includes compiling chattels lists and coordinating lease extensions, renewals and price adjustments.
7. Bond processing
We arrange for a bond of four weeks’ rent to be lodged with Tenancy Services and manage the refund process at the end of the tenancy. A separate pet bond of up to two weeks’ rent can also be lodged where applicable.
8. Property inspection reports
Thorough inspections are completed before a tenancy begins, every quarter throughout and at the end of the tenancy. Owners are provided with comprehensive property condition reports, including photos and maintenance recommendations.
9. Maintenance and repairs
We coordinate maintenance and repairs promptly and efficiently using our network of proven professionals. We can also advise on proactive maintenance to protect your investment long term and organise renovations and modernisations to enhance value, improve tenant appeal, or prepare your property for sale.
10. Financial management
Rent payments are securely processed through our audited trust account, with detailed statements and transparent record-keeping provided to owners. Rental proceeds are disbursed twice monthly, with approved maintenance costs and relevant property expenses conveniently deducted on your behalf. Our tenants agree to a zero arrears policy that we actively uphold.
11. Annual rent reviews
Our annual rent review process ensures rental income remains aligned with market conditions while maximising your property’s earning potential.
12. Insurance claims
If required, we can coordinate and manage insurance claims on your behalf to help streamline the process and minimise stress.
13. Tribunal representation
We can prepare applications and attend Tenancy Tribunal hearings on your behalf if needed.
14. Pre-settlement inspections
As your team on the ground, we offer complimentary pre-settlement inspections for newly purchased properties.
15. Vacant home management
Ensuring your holiday home is maintained, cared for, and perfectly prepared for your arrival.
